Returns Policy

How do I return an item(s)?

We are here to offer you a smooth return process for your purchased item(s). Any order that has been shipped within KSA, falls within a returnable category and is within the 7 days limit from the date of delivery, can be processed for return. Here are very simple steps that you can follow if you want to return item(s).

1. Items may be returned via our 14sr pick-up service.

2. Through this service, a courier will collect your parcel containing the items you wish to exchange or return.

3. Once your return request has been received, our team will contact you to arrange the pickup of the item(s).

4. The pickup will be arranged within 7 working days for KSA, the collection of the items(s) will take around 5 working days.

5. Kindly note that the items must be unused, must not be broken or damaged and in its original package. Certain items are non-returnable, please refer to the product list in the clause below.

In the event that any damaged product is delivered to you, you have until 48 Hours from the time of delivery to file a return request alongside a photo of the damaged product. If you have any questions or require help in submitting a return request, please contact our customer service team for assistance.

How does it work?

• Contact the customer service team (Email,Whatsapp)

Note: If the item was purchased on sale, the refund/store credit for the returned item will be initiated for the same value paid when placing the order ONLY.

Once we receive the product, it will be inspected by our team to ensure it meets our returns policy guidelines. The refund will be processed according to our refund policy.

For International Warranty claims, the customer will be responsible for all shipping fees - both collection and return.

Refund Policy:

You will get a refund if the product(s) are returned, evaluated and found eligible for return.

International shipped orders are not eligible for refund *unless found to be faulty. Faulty products will require verification

For all prepaid orders, we do offer a refund on debit/credit card, Apple pay and/or PayPal. However, this is not applicable for cash on delivery orders.

You can choose whether you want your money refunded as store credit or back to your credit/debit card.